UNIFORMS EXPRESS GUARANTEES

GUARANTEED DELIVERY DATE

Every order is shipped to be delivered on time*. The customer will receive 50% off** our full retail price on any item that is late. The discount is applied on a per item basis and will not be applied to the entire order unless the entire order is late. Please note that Uniforms Express jackets and items not manufactured by Uniforms Express (i.e. CAPS, BELTS, T-SHIRTS, etc.) are excluded from the guarantee.

The guaranteed delivery date is set as soon as the following conditions are met.

  1. The customer has confirmed the order by replying to the "final confirmation" e-mail or fax from Uniforms Express.
  2. The customer has confirmed the graphic sample.
  3. Customer pays balance in full when order is placed.
    Please note that partial payment can still secure a guaranteed delivery date, however Uniforms Express will not be obligated to any refund or discount for orders delivered after the guarantee date.
  4. Customer receives ready to process notification via e-mail from Uniforms Express clearly stating the guarantee delivery date (not scheduled delivery date)***.

After all conditions are met, Uniforms Express will send a customer notification that includes the guaranteed delivery date. A copy of this notification must be retained by the customer to ensure the guaranteed delivery date.

* Uniforms Express ships its product via UPS at a service level that ensures on-time delivery. If late delivery results from a failure by UPS to meet their service guarantee, Uniforms Express will not assume responsibility and no discounts or refunds will be given. Additionally, the client's guarantee date must be the day of their first game to be eligible for a full or partial refund.

Furthermore, Uniforms Express is a multi-national company with production in the U.S., Mexico, and Europe. Uniforms Express will not assume responsibility for late deliveries that are caused by events outside the control of Uniforms Express. These events include but are not limited to shipments held in customs, power outages and other catastrophic events.

**During the peak season (February 1 - May 31), Uniforms Express can guarantee delivery in 2-8 weeks. However, the 50% discount for late delivery only applies to orders placed where an 8 week guarantee is given. If the guaranteed time during the peak season is 7 weeks, the adjusted discount will be 40%, 6 weeks 30%, 5 weeks 20%, 4 weeks 10%, and less than 4 weeks will have a 5% discount.

***Uniforms Express reserves the right to alter the guaranteed delivery date if changes are made to the order after the ready to process e-mail notification has been sent out. The customer will be notified of the anticipated new guaranteed delivery date; however, the guarantee date will not qualify for any refunds or discounts.

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